Privacy Policy | Play Croco Casino

When you register and play with us, we collect information you provide directly—your name, email, phone number, date of birth, and payment details. We also collect data about how you use our platform: login times, games played, bet amounts, and account activity. We gather technical information too, such as your IP address, device type, browser, and location. Some of this is collected automatically through cookies and similar tracking technologies. If you contact our support team, we keep records of those conversations. We never ask for more data than we need to verify your identity, process payments, and keep your account secure.

We use your personal data to create and manage your account, process deposits and withdrawals, and comply with anti-money laundering and responsible-gambling regulations. Your information helps us detect fraud, prevent abuse, and keep our platform safe. We analyze gameplay and account patterns to personalize your experience and send you relevant promotions—though you can opt out of marketing at any time. We also use aggregated, anonymized data to improve our games and services. Unlike some operators in the market, such as mr bit casino, which may have different privacy approaches, we keep your data separate from third-party marketing unless you explicitly consent. Your payment details are encrypted and never shared with external parties without your permission.

We use cookies to remember your login, preferences, and betting history. Essential cookies keep the platform running; optional cookies help us understand how you interact with our site. We use session and persistent cookies, and we set them both on first visit and on return. Third-party cookies from analytics and affiliate partners may also be placed on your device—see our full cookie policy for details. You can manage cookie preferences in your browser settings, though disabling some cookies may affect your experience. Similar to roobet casino and other established operators, we balance functionality with your control over tracking data.

We work with analytics providers to measure site traffic, user behavior, and campaign performance. These partners process data on our behalf under strict data-processing agreements. We also partner with affiliate networks to track referrals and reward players who introduce friends. Payment processors and fraud-detection services receive transaction data to authorize payments and prevent unauthorized access. Alongside venues like platinum casino, we ensure all third parties meet GDPR standards and don't use your data for their own marketing. You have the right to know which third parties handle your data; contact our privacy team for a complete list.

Under GDPR and Spanish law, you have the right to access, correct, or delete your personal data. You can request a copy of everything we hold about you, ask us to update inaccurate information, or request erasure (subject to legal retention requirements). You may also object to processing for marketing and withdraw consent to cookies at any time. We retain account data for the duration of your membership plus seven years for anti-money-laundering compliance. Transaction records are kept for ten years as required by law. Like golden star casino and joka casino, we respect these rights and respond to requests within 30 days. To exercise your rights, contact our data protection officer via the details below.

If you have concerns about how we handle your data, or if you'd like to exercise your privacy rights, please reach out to our privacy team. You can submit a data request through your account settings or email us directly—our support team will guide you. You also have the right to lodge a complaint with Spain's data protection authority (AEPD) if you believe we've mishandled your information. We're committed to resolving privacy issues promptly and transparently. Your trust is essential to us, and we're always happy to clarify our practices.